The Tenant Advocacy Experience™

“Most landlords take very little interest in the overall success or failure of their tenants,” Lyons says. “They simply provide the location, sign a lease, collect the rent, and leave the tenant alone.”

“Unfortunately, the lack of assistance from landlords can be a real problem for new tenants, especially those who do not have a lot of experience opening a business,” Lyons adds. “Left alone, many tenants run into trouble moving into a new location. They often do not anticipate all of the start-up costs associated with a new space, or they have problems raising enough capital. They might also hire the wrong contractors, or experience delays with permits. As a result, their business may not open on schedule, they may waste a lot of valuable time and money, and they may also experience a lot of unnecessary stress. The goal is to make sure that all tenants achieve their full potential.”

“In fact, many of our new tenants are surprised that we spend so much time with them. They never expected their landlord to take such an active interest in their situation. But they appreciate it. They know they can call us any time if they have a problem, and we will try our best to solve it.  If we can foresee a problem, we try to tackle it early. If the tenant has a problem, they know they can call us immediately. We have an open door policy, and I let them know they can talk to me.”

“That’s one of the great things about our process,” Lyons continues. “They don’t have to do this alone. They can do it properly and faster and get the help they need from a coordinated team of consultants. In most cases, landlords simply follow the lease by the letter. If it is not in the lease, they won’t do it. But we take a different approach. If some assistance will help our tenant become more successful, we will try to do it as long as it is reasonable and realistic.”